24/7 Support

Step 1: Log In to Your Account

Access your CROWN dashboard by logging in with your credentials. Support tickets are available to all registered users.

Step 2: Navigate to Support Tickets

Click on "Support Tickets" in your dashboard navigation menu. This will take you to the support section.

Step 3: Create a New Ticket

Click "Create Ticket" and fill in the following information:

• • Subject: Brief description of your question or issue
• • Category: Select the most appropriate category
• • Message: Provide detailed information about your request

Step 4: Track Your Tickets

View all your support tickets, their status (open, pending, resolved), and responses from our support team. You can reply to tickets and continue conversations as needed.

How do I get started with CROWN?

Simply sign up for a free account, set up your USDT TRC20 wallet address, fund your Investment Wallet, choose a package, and start earning. Visit our 'How to Start' page for detailed steps.

How are ROI payouts calculated?

ROI is calculated daily based on your package's total output percentage and duration. Each day's ROI is split into cashable (50%) and renewable (50%) portions. The cashable portion goes to your ROI wallet and can be withdrawn.

When are binary bonuses paid?

Binary bonuses are calculated and credited automatically every day at midnight based on matched business volume from your left and right teams. You earn a percentage (typically 10%) of the matched amount.

How does the voucher system work?

Vouchers provide a 2x multiplier on purchase value. A $100 voucher gives you $200 in investment value. You can create vouchers from any income wallet and use them to fully or partially cover investments.

What is the minimum investment amount?

Minimum investment amounts vary by package. Check the Plans section to see all available packages and their minimum requirements. The minimum voucher amount is always 50% of the minimum investment amount.

How do I withdraw my earnings?

Go to the Withdraw section, select the wallet you want to withdraw from (ROI, Referral, Binary, or Career Level), enter the amount, and submit your request. Withdrawals are processed to your USDT TRC20 wallet after admin approval.

What is USDT TRC20?

USDT TRC20 is a cryptocurrency (Tether on the Tron network) that we use for all deposits and withdrawals. Your wallet address must start with 'T' and be a valid TRC20 address.

How long do investments last?

Investment duration varies by package (typically 150 days). Your investment earns daily ROI for the entire duration period. After expiration, the investment is automatically deactivated and stops earning ROI.

Can I have multiple investments?

Yes! You can have multiple active investments in different packages simultaneously. Each investment earns ROI independently based on its package terms.

What happens if I forget my password?

Use the 'Forgot Password' link on the login page. You'll receive password reset instructions via email. Make sure you have access to the email address associated with your account.